What is Eventual?

Eventual is a platform  on a mission to generate events through a range of digital tools including crowdfunding, ticketing, production management, event listing and analytics.


To whom is Eventual for?

Our platform is dedicated to all events professionals and enthusiasts. Everyone is welcome to use the platform to see upcoming events, launch or back a campaign, and manage an event.

What kind of events are supported on Eventual?

We support all kinds of arts & entertainment events, both live and online through our streaming channel.

What are the tools provided on Eventual?

Event listing, crowdfunding, ticketing, calendar, production organiser, guest list, email communications, analytics, venue booking, streaming, personal and professional profiles. 

Can I sell tickets for my event via your platform?

Yes, we allow third-party companies to sell tickets for events through our platform. If you launch a campaign, tickets will be automatically sold on Eventual.


Can I create a profile?

Yes, anyone can create a profile and pick one of the following roles: I am a fan, a venue, an artist or a promoter.

How can I login into my profile?

Click ‘Sign In’ on the top right or login directly on the app. If you choose to login with Facebook and Google, make sure you still have access to the corresponding email addresses.

How many accounts can I have?

You can have multiple accounts, but you can only create one account per email address. Make sure you login with the exact same email address you used when you first signed in.


Can I follow a venue, artist or promoter?

We are currently developing our platform, and  at the moment you can follow venue profiles.

What tools can I use with a venue profile?

With venue profile, you can use free tools such as event listing, venue booking, crowdfunding, ticketing, and streaming or access to a paid subscription model including calendar, production organiser, guest list, email communications, and analytics.

What tools can I use with a promoter profile?

With a promoter profile, you can use free tools such as event listing, venue booking, crowdfunding, ticketing, and streaming or access to a paid subscription model including calendar, production organiser, guest list, email communications, and analytics.

What tools can I use with an artist profile?

With an artist profile, you can use free tools such as events listing, venue booking, crowdfunding, ticketing, and streaming.


What tools can I use with a fan profile?

With a fan profile, you can scroll the events listing, buy tickets, launch or back a crowdfunding campaign and access streamed events.


How can I find my ticket?

You can find your tickets on your profile.

Browser: Make sure you login with the same account you used to buy your ticket. Then click ‘My Profile’ on the upper right and ‘My Tickets’.

App: Make sure you login with the same account you used to buy your ticket. Then click ‘My Tickets’. Download the app at App Store & Google Play.

Email: After buying tickets, you will receive a confirmation email with your tickets attached.



How can I open my ticket?

You can only open your ticket after login to the profile where you purchased it.

Browser: After clicking on ‘My Tickets’, open the event to get your ticket or to download the PDF version via ‘View PDF’.

App: After selecting your event, the tickets will automatically appear on your app. You cannot download the ticket from the app.

Email: Open the PDF file to show your ticket.

How many ticket types can I create?

When you are creating an event, you can create and name as many ticket types as you want (e.g. standard, discount, VIP, etc).

How can I determine the ticket price?

You are free to set up your ticket price.

Can I resell my tickets?

Yes. You can resell your tickets without raising the initial price. When you open your tickets through ‘My Tickets’, select ‘Resell Ticket’ on the right hand side.

Can I buy a ticket on resale?

Yes. When you click ‘Purchase’, you can check ‘Tickets on resale’.

Can I transfer my tickets?

Yes. You can transfer your tickets to another user, who needs to accept the request via email.

If an event is cancelled, do I get a refund?

Yes, a refund is automatically sent to the bank account used to purchase tickets.

Can I download the Eventual tickets app?

Yes. You can find Eventual tickets app on App Store and Google Play.

As an event organiser, how can I scan tickets?

You can scan tickets through the Eventual tickets app. Make sure you are opening the correct event. After selecting the event, your scanner is automatically ready. Scan a QR code and click ‘Redeem’ to validate the ticket. Click ‘New’ to scan a new one.

After redeeming a ticket, can I reuse it?

No. You can only redeem each ticket once.


How long does a campaign last?

Typically, a campaign can stay active for up to 90 days. Should it generate a lot of interest and reach its monetary and attendance milestone earlier, it may end earlier.

Who can set up a campaign?

A campaign can be set up by anyone.

Can I edit or update a campaign once it has been launched?

Once the campaign is launched, you can only update the generic information related to it. That includes everything on the last step including text, related videos and social links, images etc. Once launched, it is no longer possible to change the pricing or attendance estimate. 

What is a commitment or what does it mean to back a campaign?

A commitment is a promise of a ticket payment in the future. By supporting or backing a campaign, you are allowing us to charge you but only in case the campaign succeeds and the event is possible. This way we don’t lock your finances and you can support as many campaigns as you want.

Could I run more than one campaign simultaneously on Eventual?

Yes, you can. As long as your campaigns are for two distinct acts or in different cities, if it's the same act.

What is expected of me as a campaign creator?

You can spread the word about your campaign to your friends and other fans of the act you are campaigning for, share it in any online communities. The more people know about it and our platform, the better the chances of the campaign’s success.

Will Eventual share my campaign on social media?

Unfortunately, we can’t promise to promote each and every campaign on our social media platforms, However, if we notice that your campaign is well supported by the public, we will help you reach a wider audience by sharing it on our social profiles.

The campaign has succeeded. Now what?

A successful campaign becomes an event. You would be charged and can soon expect the tickets for the event in your email. Same tickets should also be visible in your profile on Eventual.

I backed the campaign. When will I be charged?

Although you may have provided us with your credit card details, we do not charge you yet. Campaigns might fail and often, there might be no need for the money trading hands. We only charge you once we know the event is possible.

When will the event happen?

As soon as you can successfully book a venue and define a final date for the event.

I was too late for a campaign, can I still purchase a ticket?

If the campaign reaches its goals and is successful, there should be room for people to join. Make sure to check the event page for more details on ticket availability.

Can I cancel my campaign?

You won’t be able to cancel or edit the campaign once it’s launched. Once launched, a campaign would automatically expire after the duration it is set to be active for.

How can I define my campaign target?

There are some values you should consider when setting up your crowdfunding goal. Those include our 10% fee for successful campaigns and the 85% commitment successful rate, which means that usually 10% - 15% of the people who backed your campaign will end up not giving the money when it's time to take it from their bank accounts. For these two reasons, we strongly recommend you always set up a higher goal for your campaign, and not only the exact production costs you need to raise.


How can I add an event?

You can only create an event using a venue, promoter or artist profile. Click on ‘Events’, ‘Create Event’ and fill the form. To publish your event, go to ‘Settings’ and select ‘Confirmed’ and ‘Published’ before clicking on Save.

Can I create a private event?

Yes. Create a password for your event. Attendees can only access the private event via link and password.

How can I see events happening in my city?

Users can discover and buy tickets for upcoming events on Eventual events listing. Artists, promoters and venues can list their events for free as a marketing channel to promote events.